The gold standard.
IT support that answers. A real engineer in under five minutes, in English or Spanish, from a helpdesk that never leaves California.
- <5 MIN
- Avg response
- 30 MIN
- Guarantee
- 6-6 PST
- Hours
Veteran and minority owned · EN/ES · Carlsbad CA
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Section 02 · Pricing
Priced in the open.
Move the sliders for a real monthly quote on helpdesk, device management, and Cyber Security+.
Published monthly rates, in the open: managed helpdesk is $75.58 per user, device management is $29.87 per device, and Cyber Security+ is $44.98 per licensed mailbox. Microsoft 365 migrations are quoted per mailbox and scoped up front.
15 users, 18 managed devices, 15 secured mailboxes at our published rates.
Based on Au's published rates. The in-house line estimates internal IT staffing plus outsourced security alert coverage at typical rates.
Your managed monthly, $2,346. 15 users, 18 managed devices, 15 secured mailboxes at our published rates. Versus typical in-house it hire at an estimated $10,100, a difference of $7,754 per month less.
Section 03 · Services
Four systems, one team.
Helpdesk
A California-based, bilingual helpdesk that actually picks up.<5 minAvg responseLearn moreDevice Management
Repairs, patching, AV, and remote device management, around the clock.24/7Remote managementLearn moreCyber Security+
24/7 tenant monitoring, M365 backup, and a climbing Security score.24/7/365Alert monitoringLearn moreMicrosoft 365
Microsoft 365 deployment, licensing, migration, and management.LicensingRight-sizedLearn more
Section 04 · Why Au
Built for reliability.
We are a veteran and minority owned MSP based in North County San Diego. Businesses switch to us because a real engineer answers in under five minutes, in English or Spanish.
Why gold?
Gold is used where reliability matters most: contacts that need to conduct cleanly and resist corrosion. That same standard guides how we build and support your technology.
Under five minutes
A real engineer on the line in under five minutes, with a 30-minute guarantee in writing.
One team, end to end
A consistent team that knows your environment. Nothing goes to a call center.
Bilingual, California-based
100% California-based, in English and Spanish, 6am to 6pm Pacific.
The team
Every role staffed in-house. 30+ years combined.
Kevin
Founder & President
Vianca
Vice President
Analilya
Helpdesk Administrator
Garrett
Senior Engineer
Andre
Senior Engineer
Tony
Senior Engineer
- Veteran owned
- Minority owned
- Microsoft Partner
- EDR Partner
Est. 2013
More than a decade in North County.
Partners
The people we build on.
Partnerships, memberships, and the vendors behind the stack we run for you.
- Microsoft
- Chamber of Commerce
- IAMCP
- Norvix
- Sherweb
- NetForce1
Section 06 · Coverage
On-site across North County & beyond.
From Oceanside to Escondido, coast to inland — one local team, on site across North County and beyond.
Drive times from the Carlsbad helpdesk. Further out on request.
- Oceanside12 MIN
- CarlsbadHQ
- Vista15 MIN
- San Marcos18 MIN
- Escondido24 MIN
- Encinitas14 MIN
Section 07 · Contact
There's a seat at the table for you.
Tell us about your business. We'll respond within one business hour.
or call us(760) 299-4104
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