SERVICE 01 · HELPDESK
Bilingual helpdesk support in North County San Diego
A 100% California-based helpdesk, in English and Spanish, that answers in under five minutes.
- <5 min
- Avg response
- 30 min
- Guaranteed
When something breaks, you call and a California-based engineer picks up. No offshore queue, no script. Our helpdesk serves clients in both English and Spanish, from 6am to 6pm Pacific, for businesses across North County San Diego.
What's included
One monthly rate, per user, covers the whole helpdesk.
Three ways to reach us
Open a ticket by phone, by email, or from the branded Au icon that sits in the system tray on every managed device.
User training
Hands-on help and guided walkthroughs, so your team learns the tool instead of fighting it.
Troubleshooting
Day-to-day issues diagnosed and resolved by an engineer who already knows your environment.
Microsoft tenant service changes
Adds, moves, and changes inside your Microsoft 365 tenant, handled by the same helpdesk you already call.
Licensing management
We track and right-size your Microsoft licenses, so you pay for what you use and nothing more.
Microsoft video training library
Every managed user gets access to Microsoft's on-demand video training library.
How pricing works
$75.58per user, per month
One flat rate, per user, every month. It covers the whole helpdesk: unlimited tickets, training, troubleshooting, tenant changes, and licensing management. We publish the number because you should not have to book a call to hear a price.
Who it's for
The helpdesk fits North County teams that have outgrown do-it-yourself support but do not want a faceless national vendor.
- Businesses from a handful of users to a hundred, across Oceanside, Carlsbad, Vista, San Marcos, Encinitas, and Escondido.
- Bilingual workplaces that need to be supported in English and Spanish.
- Teams that run on Microsoft 365 and want tenant changes handled without a separate ticket to a separate vendor.
Every service, one promise.
The thirty-minute window covers every ticket you raise during staffed hours, whichever service it came in under. Go past it and the ticket escalates to a principal instead of sitting in the queue, and you hear from us about it rather than having to ask.
- Every ticket
- What it covers
- Escalated
- If we miss the window
- EN / ES
- Bilingual helpdesk
- 6am to 6pm
- PST, weekdays
How it fits with the rest
The helpdesk handles the everyday changes inside your Microsoft 365 tenant. When you need the tenant itself deployed, migrated, or re-licensed, that is Microsoft 365 services and migration. The two share one team, so a request never bounces between vendors.
It carries a little differently by industry. See how the helpdesk works for law firms and for financial firms.
Frequently asked questions
How fast will someone actually respond?
- Our guarantee is a 30-minute response from an engineer, and the real-world average is under five minutes. You are reaching a California-based team during staffed hours, not a queue that promises a callback.
What counts as a ticket?
- Anything you need help with: a login that will not work, a printer that went offline, a new hire who needs setup, a Microsoft 365 change. Tickets are unlimited, so there is never a reason to sit on a problem to save a call.
Is the support really bilingual?
- Yes. Our helpdesk serves clients in both English and Spanish, so your team is supported in the language they are most comfortable with.
What hours is the helpdesk staffed?
- 6am to 6pm Pacific, Monday through Friday. Round-the-clock coverage of your Microsoft 365 tenant alerts is part of Cyber Security+, which watches the tenant 24/7/365.
How do we submit a ticket?
- Three ways: call us, email us, or click the branded Au icon in the system tray on any managed device. Use whichever is fastest in the moment.
Ready when you are.
Tell us what you run and where helpdesk would help. We respond within one business hour, in English or Spanish.
