About Au Technology Solutions

A veteran and minority owned IT company in North County San Diego, named for the element you plate a contact with when it cannot be allowed to fail.

<5 min
Avg response: 30 min
Guaranteed: EN / ES
Bilingual helpdesk

Book a consult Call(760) 299-4104

Au Technology Solutions has supported businesses across North County San Diego for 13 years. This page is who we are, why the company is named after gold, and what you should expect from us when something breaks.

Why a company is named after an element

The company was founded in 2013, in North County San Diego, on an observation anyone who has ever called an IT vendor will recognise: the technology is rarely the problem. The problem is the phone tree, the ticket that sits over a weekend, the engineer who has never seen your systems, and the invoice that arrives with a number nobody warned you about.

So the company got named for the material used where a connection is not allowed to degrade. That is the standard the name commits us to, and it is a standard you can measure: how fast someone answers, whether the same team is still with you next month, and whether the fix holds.

The rest follows from that. The helpdesk is 100% California-based and staffed in English and Spanish, because a business is not supported if half of the people in it cannot describe the problem comfortably. Pricing is published on the service pages rather than quoted behind a discovery call. When you call, you're not sent into an endless phone tree or overseas call center.

Who you are hiring

You're not hiring a help desk. You're partnering with experienced technology leaders who remain directly involved in your success. The people below are accountable for both the solutions we recommend and the support we deliver.

AU-01

Founder & President

Kevin

Founder & President

We've intentionally built a company that prioritizes relationships, accountability, and responsive service over volume. The person who scopes your environment is an engineer, not a salesperson with an engineer waiting in the wings, and the same team stays with you afterwards. That is the whole operating model, and it is why the response times on this site are averages rather than aspirations.

Our recommendations are based on what is best for your business, even when that means suggesting a simpler or less expensive option. If a project does not need doing, or a license is one you should not be paying for, that is the answer you get, and it is the reason clients stay.

AU-02

Vice President

Vianca

Vice President

The half of this business that is not engineering still decides whether you are well supported: who picks up, how fast, what gets escalated, and whether the invoice matches what you were told. That is run here, in-house, by someone whose name is on the company.

It is also why the helpdesk is bilingual and stays in California. A business is not supported if half of the people in it cannot describe the problem comfortably, and that is a staffing decision somebody has to actually make and keep making.

Meet the rest of the team

What the name commits us to.

Under five minutes
A real engineer on the line in under five minutes, with a 30-minute guarantee in writing.
One team, end to end
A consistent team that knows your environment. Nothing goes to a call center.
Bilingual, California-based
100% California-based, in English and Spanish, 6am to 6pm Pacific.

Est. 2013

Built here. Still here.

Founded in North County and supporting California businesses for more than a decade.

The same team, the same standard, year after year.

Partners

The people we build on.

Partnerships, memberships, and the vendors behind the stack we run for you.

Microsoft
Chamber of Commerce
IAMCP
Norvix
Sherweb
NetForce1

Ready when you are.

Tell us what you run and what breaks most often. We respond within one business hour, in English or Spanish, and you will speak to an engineer.

Book a consult Call(760) 299-4104

?+ Au

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